![]() We will not be able to refund you the price of the goods until you can prove that they were posted to us and once we have received the goods.Ģ.3 When we will pay the costs of return. We strongly recommend that you send the goods via traceable method to avoid the goods being lost in the post. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract. Please include a note with your name and order number or, if you can't find your order number, your name and address and the reason why you're returning the goods. Please contact us to receive the returns address. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. To end the contract with us, please let us know by emailing us at Please provide your name and order number or your name and home address.Ģ.2 Returning products after ending the contract. In this case you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.Ģ) HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)Ģ.1 Please kindly inform us if you want to end the contract. You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.ġ.6 How long do I have to change my mind? You have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. This goodwill guarantee does not affect your legal rights in relation to faulty or mis-described products, further details can be found in see clause 4.2.ġ.5 When you don't have the right to change your mind. Please note that the products cannot be used and must be fully sealed in original packaging. Please note, these terms reflect the goodwill guarantee offered by I Buy Great to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations as it applies to all customers and allows you to return the goods within 60 days of delivery. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.ġ.4 Our goodwill guarantee. For most products bought online if you are resident in the UK you have a legal right to change your mind within 14 days and receive a refund. (c) you have a legal right to end the contract because of something we have done wrong.ġ.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). (b) there is a risk that supply of the products may be significantly delayed because of events outside our control ![]() ![]() (a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.ġ.2 Ending the contract because of something we have done or are going to do. (c) If you have just changed your mind about the product, see clause 1.3. (b) If you want to end the contract because of something we have done or have told you we are going to do, further details can be found in clause 1.2 (a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), further details can be found in clause 4 Your rights when you end the contract will depend on whether there is anything wrong with the product you've bought, how we are performing and when you decide to end the contract: PLEASE KINDLY ENSURE YOU DO NOT SEND ANY ITEM BACK UNTIL YOU HAVE RECEIVED A RMA FORM TO FILL OUT AND PUT IN THE RETURN PACK.ġ.1 You can always end your contract with us.
0 Comments
Leave a Reply. |